Grading of used phones, tablets and smartwatches

Quality grading and warranty for phones, tablets and smartwatches

An authorized professional service center provides a transparent and reliable grading system. It is continuously improved based on feedback, so you can be confident that the final product meets defined quality standards.

This description sets out how mobile devices (smartphones, feature phones, tablets, smartwatches, iPods, etc.) are tested, graded and classified before sale.

Before sale, all devices are tested at an authorized service center with full diagnostics to determine their:

• visual condition
• functionality
• technical condition

The quality grade is for information and is based on the degree of wear of the used device.

Testing process (at an authorized service center)

Each device is tested, including:

• Power-on and battery capacity
• Front and rear camera (including video)
• Display (LCD/OLED)
• Microphone and speakers
• Face ID / Touch ID / fingerprint sensor
• Buttons and switches
• Connectivity (Wi-Fi, Bluetooth, GPS)
• Sensors (light, proximity, etc.)
• SIM card detection
• Cloud lock / account locks
• Water damage indicators
• Condition of the front glass
• Back cover
• Housing frame

Visual grading

The visual assessment is carried out at an authorized service center, evaluating:

• the screen
• the frame
• the back cover

The assessment is made:

• within 15–20 seconds
• at a distance of about 40–50 cm
• from the user's perspective

The most important factor is the condition of the screen
Microscopic imperfections are not taken into account
Visual grading is partly subjective

Visual grades

• Brand New
• Swap (manufacturer replacement device)
• A+
• A
• B
• C+
• C
• AB / BC (combined grades)

Brand New

• The device has not been used or activated
• The original packaging has not been opened

Swap

• A manufacturer replacement device (under warranty)
• Practically new
• Usually without accessories

Grade A+

Condition: almost like new

• Minimal, barely noticeable micro-scratches
• Screen with up to 5 very light scratches
• Perfect overall appearance

Grade A

Condition: excellent

• Slight wear
• Scratches not visible from a distance
• Screen without visible defects

Grade B

Condition: good

• Visible signs of use
• Scratches and small dents
• Light scratches on the screen are possible

Grade C+

Condition: fair

• More noticeable wear
• The frame or back may be at C level
• Screen at least at B level

Grade C

Condition: heavily used

• Deep scratches, dents
• Visible wear
• Slight discoloration possible

Grade AB / BC

Combined grades:

• AB: A+, A, B
• BC: B, C+, C

Applies to older or budget models

Functional grading

The authorized service center checks functionality in order of priority:

1. Does the device turn on and work without a charger
2. Does the display work without significant defects
3. Does the device work as intended
4. Do any defects affect use

Working

• Fully functional device
• No defects found

For Apple devices (from 2016):
at least 80% battery health guaranteed

Minor Fault

• The device works but has a minor defect

Examples:

• minor visual damage
• minor LCD defects
• minor camera issues
• reduced battery capacity

Heavy visual wear always = Grade C

Grade D

• The device works but has significant damage

Examples:

• cracked glass
• damaged housing
• connectivity problems
• non-original parts

Grade E

• The device works but the display is significantly damaged

Examples:

• black screen
• pronounced spots / lines
• touch sensitivity problems

No Power (NP)

• The device does not turn on or does not work without a charger

Tablets

Tablets are tested and graded using the same visual and functional grades as phones.

• Each product states whether the tablet is Wi-Fi only or Wi-Fi + Cellular (with SIM card support)
• A pen and keyboard cover are included only if stated for the product (see the section “Packaging and accessories”)

Smartwatches

Smartwatches (for example, Apple Watch) are tested at an authorized service center and graded using the same visual and functional grades as phones.

• The screen and housing are assessed visually; the most important factor is the condition of the screen
• Before sale, we check that the device is not linked to the previous owner's account
• The contents (strap, charger, box) are stated for each product. If a charger is not mentioned, it is not included

Warranty

• The warranty period and conditions are stated for each product and may vary.

The warranty covers:

• technical defects that do not match the description

The warranty does not cover:

• visual wear (consistent with the grade)
• natural battery wear
• minor defects that do not interfere with use
• damage that occurred during use

Limitation of liability

• The devices are used and may show signs of wear
• Visual grading is subjective
• The authorized service center carries out testing but cannot guarantee that all hidden defects are detected
• A device may have several defects from different grades

Packaging and accessories

The information is stated for each product.

Options:

Original box

• with accessories (charger, cable)

Without box

• without accessories (can be bought separately)

With pen (Pen)

• supplied with a digital pen

If “UK” or “US” is stated, the charger is intended for that market
For devices without a built-in pen slot, the pen may not be included